Shipping policy
On this page
This page explains how Moulina packs, sends and delivers orders placed on our website, so you know what to expect from checkout to your front door.
Getting Your Order Packed
We pack orders within 1 working day of payment, Monday to Saturday. If you order after 3:00 PM, your parcel is packed the next working day. Orders placed on a Sunday are packed on Monday.
Around sales and the Christmas period we get busier, and packing can take an extra day or two. If that happens we will email you.
Delivery Cost and Time
We deliver to addresses in the United Kingdom using Royal Mail, DPD or Evri, depending on your postcode and parcel size.
- Standard Delivery – flat rate of £5.99, free on orders of £250 or more – arrives in 2 to 4 working days after dispatch
The delivery time counts from the day your parcel leaves us, not the day you ordered. Bad weather, strikes and busy carrier periods can cause delays we cannot control, but we will chase the carrier for you whenever that happens.
Tracking Your Parcel
When your order is dispatched we send a confirmation email with a tracking number and link. Tracking details usually appear within 24 hours of that email.
Where We Deliver
At the moment we deliver within the United Kingdom only. We do not ship abroad yet. Please use a street address where someone can receive the parcel, as we cannot send to PO Boxes or parcel lockers.
VAT and Duties
Prices on our site include VAT at the current rate. Because every order stays within the UK, there are no customs charges or import duties to pay.
Check Your Address
Take a moment to check your delivery address before you pay. If something needs changing, email info@moulina.shop within 2 hours of ordering and we will try to update it before the parcel is packed. Once an order has been packed we cannot change the address, and we are not able to cover parcels sent to an incorrect address entered at checkout.
Orders With More Than One Item
Items in the same order can sometimes travel in separate parcels and arrive on different days. You will not pay extra for this, and each parcel gets its own tracking number.
If Your Parcel Has Not Arrived
Your order is our responsibility until it is in your hands. If tracking shows as delivered but you cannot find it, check with neighbors and around your property first, then contact us at info@moulina.shop within 14 days and we will investigate with the carrier.
If your parcel has not arrived within 7 working days of dispatch, get in touch and we will trace it. Where a parcel is confirmed lost, we will send a replacement or refund you in full, whichever you prefer.
Missed or Returned Deliveries
If the carrier cannot deliver, they normally leave a card or arrange a redelivery or a pick-up point. Parcels that come back to us because of an incomplete address or because they were not collected will be re-sent once you contact us, and a further delivery charge may apply. If you would rather cancel, we will refund the order minus the cost of the failed delivery.
Order Emails
You will receive one email when your order is placed and another when it is dispatched.
Contact Us
Moulina
Email: info@moulina.shop
Phone: +447957989844
Address: Shop 11, Tytherington Shopping Centre, Brocklehurst Way, Tytherington, Macclesfield SK10 2HB, UK
Hours: Monday – Saturday, 10 AM – 5 PM
Questions about this policy?
Email info@moulina.shop or call +447957989844, Monday to Saturday, 10 AM to 5 PM.
Shipping policy
This page explains how Moulina packs, sends and delivers orders placed on our website, so you know what to expect from checkout to your front door.
Getting Your Order Packed
We pack orders within 1 working day of payment, Monday to Saturday. If you order after 3:00 PM, your parcel is packed the next working day. Orders placed on a Sunday are packed on Monday.
Around sales and the Christmas period we get busier, and packing can take an extra day or two. If that happens we will email you.
Delivery Cost and Time
We deliver to addresses in the United Kingdom using Royal Mail, DPD or Evri, depending on your postcode and parcel size.
- Standard Delivery – flat rate of £5.99, free on orders of £250 or more – arrives in 2 to 4 working days after dispatch
The delivery time counts from the day your parcel leaves us, not the day you ordered. Bad weather, strikes and busy carrier periods can cause delays we cannot control, but we will chase the carrier for you whenever that happens.
Tracking Your Parcel
When your order is dispatched we send a confirmation email with a tracking number and link. Tracking details usually appear within 24 hours of that email.
Where We Deliver
At the moment we deliver within the United Kingdom only. We do not ship abroad yet. Please use a street address where someone can receive the parcel, as we cannot send to PO Boxes or parcel lockers.
VAT and Duties
Prices on our site include VAT at the current rate. Because every order stays within the UK, there are no customs charges or import duties to pay.
Check Your Address
Take a moment to check your delivery address before you pay. If something needs changing, email info@moulina.shop within 2 hours of ordering and we will try to update it before the parcel is packed. Once an order has been packed we cannot change the address, and we are not able to cover parcels sent to an incorrect address entered at checkout.
Orders With More Than One Item
Items in the same order can sometimes travel in separate parcels and arrive on different days. You will not pay extra for this, and each parcel gets its own tracking number.
If Your Parcel Has Not Arrived
Your order is our responsibility until it is in your hands. If tracking shows as delivered but you cannot find it, check with neighbors and around your property first, then contact us at info@moulina.shop within 14 days and we will investigate with the carrier.
If your parcel has not arrived within 7 working days of dispatch, get in touch and we will trace it. Where a parcel is confirmed lost, we will send a replacement or refund you in full, whichever you prefer.
Missed or Returned Deliveries
If the carrier cannot deliver, they normally leave a card or arrange a redelivery or a pick-up point. Parcels that come back to us because of an incomplete address or because they were not collected will be re-sent once you contact us, and a further delivery charge may apply. If you would rather cancel, we will refund the order minus the cost of the failed delivery.
Order Emails
You will receive one email when your order is placed and another when it is dispatched.
Contact Us
Moulina
Email: info@moulina.shop
Phone: +447957989844
Address: Shop 11, Tytherington Shopping Centre, Brocklehurst Way, Tytherington, Macclesfield SK10 2HB, UK
Hours: Monday – Saturday, 10 AM – 5 PM