Payment Policy

We accept:

• Visa
• Diners Club
• Discover
• Maestro
• JCB
• Mastercard
• American Express

We do not take cash on delivery, cheques or bank transfers for online orders. In our shop, you can pay by card or cash.

All prices are in pounds sterling (£) and include VAT at the current rate. If your card is issued outside the UK, your bank may add a currency conversion fee, which we cannot control.

Your card is charged when you place your order. A confirmation email means we have received your order. Your contract with us is formed when we email you to say your order has been dispatched.

UK banks often ask you to confirm online payments through your banking app, a text message or a passcode. This is a normal security step, and your order will not go through until it is completed.

To guard against fraud, we sometimes review orders before sending them, usually larger orders or orders with details that do not match. If we need to confirm something, we will contact you by email or phone. If we cannot verify an order, we will cancel it and refund you in full.

The billing name and address you enter should match what your card issuer has on file. Mismatched details are a common reason for payments to be declined.

If your payment is declined, check your card details and available balance, or try another card. Your bank can tell you why a payment was refused. Still stuck? Get in touch and we will help.

Card payments are processed by our payment provider through an encrypted, PCI-DSS compliant system. We never see or store your full card number.

We check our prices carefully, but errors can happen. If we spot a wrong price on your order, we will contact you before dispatching it. You can choose to buy at the correct price or cancel and receive a full refund.

Refunds always go back to the original payment method. See our Return & Refund Policy for timings.

Moulina
Email: info@moulina.shop
Phone: +447957989844
Address: Shop 11, Tytherington Shopping Centre, Brocklehurst Way, Tytherington, Macclesfield SK10 2HB, UK
Hours: Monday – Saturday, 10 AM – 5 PM