Privacy policy
On this page
Moulina respects your privacy. This policy explains what personal data we collect, why we use it, and the rights you have under the UK GDPR and the Data Protection Act 2018.
Who We Are
Moulina is the data controller for the personal data described here. Our details are at the bottom of this page, and you can reach us at info@moulina.shop with any data question.
What We Collect
What you give us
- Name, email address and phone number
- Delivery and billing address
- Order details and payment confirmation (we do not see or store your full card number)
- Messages you send us by email, phone or in store
What we collect automatically
- IP address, browser and device type
- Pages you view, how long you stay and how you found us
- Information from cookies (see our Cookie Policy)
Why We Use Your Data and Our Legal Basis
- To take, deliver and refund your orders – needed to carry out our contract with you
- To answer your questions and handle complaints – our legitimate interest in running good customer service
- To prevent fraud and keep our site secure – our legitimate interest in protecting the business and customers
- To keep accounts and tax records – a legal obligation
- To send marketing emails – only with your consent, which you can withdraw at any time
- To understand how our website is used – your consent, where analytics cookies require it
We do not sell your personal data.
Who We Share It With
We only share data with companies that help us run the shop:
- Shopify – hosts our online store and processes orders
- Payment providers – take and secure your payment
- Royal Mail, DPD and Evri – deliver your parcel
- Google Analytics – shows us how visitors use the site
These companies act on our instructions or under their own data protection duties. We may also share data where the law requires it, for example with HMRC, the police or a court.
Transfers Outside the UK
Some of our providers, including Shopify and Google, process data in countries outside the UK. When this happens, we rely on approved safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the UK-US data bridge where it applies.
How Long We Keep Data
- Order and invoice records: up to 6 years, to meet tax and accounting rules
- Customer service messages: up to 2 years after our last contact
- Marketing preferences: until you unsubscribe
- Analytics data: according to the retention settings in our analytics tool
When data is no longer needed we delete it or make it anonymous.
Marketing Emails
If you sign up, we will send you news and offers by email. Every email has an unsubscribe link, and you can also write to us at any time to opt out.
Your Rights
You can ask us to:
- Give you a copy of the data we hold about you
- Correct anything that is wrong
- Delete your data, where we have no reason to keep it
- Restrict how we use your data
- Move your data to another service
- Stop using your data where we rely on legitimate interests
- Stop marketing or withdraw consent at any time
Email info@moulina.shop and we will reply within one month. We may ask you to confirm your identity first. There is no fee unless a request is clearly excessive.
Complaints
If you are unhappy with how we handle your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Keeping Data Safe
We use secure, encrypted connections and limit who can see customer information. No system is completely risk-free, but we take sensible steps to protect your data.
Children
Our website is meant for adults. We do not knowingly collect data from anyone under 16. If you think a child has given us their data, contact us and we will delete it.
Changes to This Policy
If we update this policy, the new version will be posted here with a new date at the top.
Contact Us
Moulina
Email: info@moulina.shop
Phone: +447957989844
Address: Shop 11, Tytherington Shopping Centre, Brocklehurst Way, Tytherington, Macclesfield SK10 2HB, UK
Hours: Monday – Saturday, 10 AM – 5 PM
Questions about this policy?
Email info@moulina.shop or call +447957989844, Monday to Saturday, 10 AM to 5 PM.
Privacy policy
Moulina respects your privacy. This policy explains what personal data we collect, why we use it, and the rights you have under the UK GDPR and the Data Protection Act 2018.
Who We Are
Moulina is the data controller for the personal data described here. Our details are at the bottom of this page, and you can reach us at info@moulina.shop with any data question.
What We Collect
What you give us
- Name, email address and phone number
- Delivery and billing address
- Order details and payment confirmation (we do not see or store your full card number)
- Messages you send us by email, phone or in store
What we collect automatically
- IP address, browser and device type
- Pages you view, how long you stay and how you found us
- Information from cookies (see our Cookie Policy)
Why We Use Your Data and Our Legal Basis
- To take, deliver and refund your orders – needed to carry out our contract with you
- To answer your questions and handle complaints – our legitimate interest in running good customer service
- To prevent fraud and keep our site secure – our legitimate interest in protecting the business and customers
- To keep accounts and tax records – a legal obligation
- To send marketing emails – only with your consent, which you can withdraw at any time
- To understand how our website is used – your consent, where analytics cookies require it
We do not sell your personal data.
Who We Share It With
We only share data with companies that help us run the shop:
- Shopify – hosts our online store and processes orders
- Payment providers – take and secure your payment
- Royal Mail, DPD and Evri – deliver your parcel
- Google Analytics – shows us how visitors use the site
These companies act on our instructions or under their own data protection duties. We may also share data where the law requires it, for example with HMRC, the police or a court.
Transfers Outside the UK
Some of our providers, including Shopify and Google, process data in countries outside the UK. When this happens, we rely on approved safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the UK-US data bridge where it applies.
How Long We Keep Data
- Order and invoice records: up to 6 years, to meet tax and accounting rules
- Customer service messages: up to 2 years after our last contact
- Marketing preferences: until you unsubscribe
- Analytics data: according to the retention settings in our analytics tool
When data is no longer needed we delete it or make it anonymous.
Marketing Emails
If you sign up, we will send you news and offers by email. Every email has an unsubscribe link, and you can also write to us at any time to opt out.
Your Rights
You can ask us to:
- Give you a copy of the data we hold about you
- Correct anything that is wrong
- Delete your data, where we have no reason to keep it
- Restrict how we use your data
- Move your data to another service
- Stop using your data where we rely on legitimate interests
- Stop marketing or withdraw consent at any time
Email info@moulina.shop and we will reply within one month. We may ask you to confirm your identity first. There is no fee unless a request is clearly excessive.
Complaints
If you are unhappy with how we handle your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Keeping Data Safe
We use secure, encrypted connections and limit who can see customer information. No system is completely risk-free, but we take sensible steps to protect your data.
Children
Our website is meant for adults. We do not knowingly collect data from anyone under 16. If you think a child has given us their data, contact us and we will delete it.
Changes to This Policy
If we update this policy, the new version will be posted here with a new date at the top.
Contact Us
Moulina
Email: info@moulina.shop
Phone: +447957989844
Address: Shop 11, Tytherington Shopping Centre, Brocklehurst Way, Tytherington, Macclesfield SK10 2HB, UK
Hours: Monday – Saturday, 10 AM – 5 PM