FAQs
Delivery
Within 1 working day. Orders placed after 3:00 PM are packed the next working day. Standard Delivery is a flat £5.99, free on orders of £250 or more, and takes 2 to 4 working days after dispatch. Royal Mail, DPD or Evri, depending on where your order is going. Not at the moment. We deliver within the United Kingdom only. We email a tracking number and link when your order is dispatched. Check around your property and with neighbors, then email info@moulina.shop within 14 days and we will investigate. No. Orders stay within the UK, and prices already include VAT.
How long does it take to pack my order?
How much is delivery and how long does it take?
Which carriers do you use?
Do you deliver outside the UK?
How do I track my order?
My parcel says delivered but I cannot find it.
Will I pay customs or import charges?
Returns and Refunds
30 days from delivery. Items need to be unworn, unwashed and have their original tags and packaging. No. We email you a free prepaid return label once your return is approved. Yes. Bring it to Shop 11, Tytherington Shopping Centre, Monday to Saturday, 10 AM to 5 PM, with your order number. Within 7 working days of us receiving and checking your return. It goes back to your original payment method. Email us a photo and your order number. You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015, and we cover the return cost. We do not offer online exchanges. The easiest way is to return the item and place a new order, or visit us in store.
How long do I have to return something?
Does it cost anything to return an item?
Can I return something in your shop?
When will I get my refund?
What if my item is faulty or the wrong one?
Can I swap for a different size?
More details are in our Return & Refund Policy.
Payment
Visa, Mastercard, Diners Club, Maestro, Discover, JCB and American Express. Pounds sterling (£), including VAT. When you place your order. Yes. UK banks often ask for confirmation through an app, text or passcode as an extra security step. We sometimes check orders to prevent fraud. If we need anything, we will email or call you. Check the card details and balance or try another card. Your bank can tell you why it was declined.
Which cards do you accept?
What currency are prices in?
When is my card charged?
My bank asked me to confirm the payment. Is that normal?
Why was my order reviewed?
My payment was declined. What should I do?
Still need help?
Email info@moulina.shop or call +447957989844, Monday to Saturday, 10 AM to 5 PM.